These General Terms of Sale are intended to inform the buyer on the terms and conditions under which the seller (Pacifique Sud Cosmétique) is conducting the sale and delivery of goods ordered and to define the rights and obligations of both parties in part of the sale of products by Pacifique Sud Cosmétique. They apply, without limitation or qualification, to all sales of products offered by Pacifique Sud Cosmétique on its web site www.tahitiansecrets.com
The fact that the buyer orders a product on the web site: www.tahitiansecrets.com means his full acceptance of these General Terms of Sale which the buyer acknowledges having read before any order.
Pacifique Sud Cosmétique reserves the right to modify at any time the General Terms of Sale. These General Terms of Sale are applicable to the order agreed by the buyer at time of order.
Pacifique Sud Cosmétique
Zi Napollon - 530 avenue des Templiers - Bât 7 - 13400 AUBAGNE – France
SIREN: 389 007 295 RCS Marseille
Whatever the buyer’s domicile and the shipping destination, purchase is considered to be concluded in accordance with French law.
The products offered by Pacifique Sud Cosmétique are those listed on the web site www.tahitiansecrets.com the day of consulting the web site and within the limits of available stocks.
In case of unavailability of one or more products, the buyer will be notified as soon as possible. In this case, the buyer may either be delivered or be reimbursed later.
In the latter case, the refund will take place within 30 days after the claim by the buyer.
The photographs and text illustrating the products on the web site www.tahitiansecrets.com are not contractual. If an error appeared in the photographs or texts, the Pacifique Sud Cosmétique responsibility can be incurred.
The prices are inclusive of all taxes, including the Value Added Tax (VAT) at the rate applicable in France.
The buyer has two payment options, by Internet via Sherlock LCL or Paypal
Pacifique Sud Cosmétique uses secured paiment by Sherlock LCL and Paypal.
Payment security is based on authentication of the buyer, and the confidentiality of all data. To secure it, Sherlock LCL and Paypal use proven techniques of cryptography and respect the different banking regulations applicable in France.
In France, you can be delivered by: So Colissimo.
In the other countries the delivery is only made by Colissimo.
Shipping costs vary according to countries. In France, whatever the number of items ordered is, the rate applicable to the delivery is the same. For the orders over 60 € in France with So Colissimo carrier, the shipping cost is offered.
All our parcels are shipped to the post office on Mondays, Wednesdays and Fridays. The average delivery time of your parcel by COLISSIMO is:
- 5 to 7 days to Overseas;
- 3 to 8 days to International.
The average delivery time of your parcel by SO COLISSIMO is:
- 48 hours in France: at your home, in your Cityssimo space, in your post office, in your shopkeeper.
Pacifique Sud Cosmétique is involved in the successful delivery and strives to meet deadlines for the goods shipping in a timely manner to meet customer demand. We are committed to respect an optimum preparation time which averages one day. However, the delivery time of your order is the La Poste one. If delivery time is too important, we apologize but we can not be held responsible. In case of a delivery problem, you must contact the carrier within 3 working days after the delivery. The maximum delivery time is 30 days. After this time, you can make a claim to Pacifique Sud Cosmétique who will investigate with the carrier. If appropriate, Pacifique Sud Cosmétique will reimburse the value of products ordered to the buyer.
Once shipped, your order has a tracking. You will receive the tracking number the day we dispatch your order. Go to the carrier web site and enter this number to track your parcel.
Follow your order with Colissimo
Follow your order with So Colissimo
If the parcel is damaged, it should not be opened: refuse it or take it directly to your nearest Post Office. If the parcel is not damaged, it is important that you check the products conformity upon delivery.
If your parcel or your products are damaged or missing, you must inform us the date of receipt or no later than the first working day after receipt to this email address: firstname.lastname@example.org or by phone at 00 334 42 32 02 34 from 10am to 12am and from 14pm to 16pm from Monday to Friday.
If you claim within the deadline, we will exchange or reimburse the products or reship the missing products.
For a period of seven days after delivery, the buyer may return the order without giving any justification.
If the buyer uses his right of withdrawal, he must let us know by letter at the following address: Pacifique Sud Cosmétique, ZI Napollon - 530 avenue des Templiers - 13400 Aubagne, France.
The buyer will pay the shipping costs only.
The order price will be refunded within thirty days from the date of receipt of the package by Pacifique Sud Cosmétique. The returning costs will not be refund.
Returned items must be sent back unopened and with original packaging.
Irrespective of the right of withdrawal mentioned above, the buyer has the legal guarantee against hidden defects.
Pursuant to Law No. 78/17 of January 6th 1978 relating to data, files and freedoms, the site www.tahitiansecrets.com has been declared to the CNIL.
Furthermore, the user has at any time, a right of access, rectification and deletion of information about him. He can do so on request to the address below:
Pacifique Sud Cosmétique
ZI Napollon - 530 Avenue des Templiers - 13400 Aubagne, France.
All brands as well as all illustrations and images appearing on the web site www.tahitiansecrets.com are and remain the exclusive intellectual property of Pacifique Sud Cosmétique.
Reproduction in whole or in part, modification or use of these brands, illustrations, images or other content of the site for any reason and by any medium whatsoever without prior written consent of Pacifique Sud Cosmétique is strictly prohibited. It is the same for all copyrights, designs, patents listed and / or used on the web site www.tahitiansecrets.com.
Sales of the company's products are subject to French law regardless of country of residence of the purchaser and the order’s location. These General Terms of Sale and contractual relations between Pacifique Sud Cosmétique and the buyer are subject to French law.
In case of dispute, both parties will try to find a solution by amicable agreement before any legal action.
No compensation other than products and carriers can be claimed to Pacifique Sud Cosmétique, even if the fault is attributable exclusively to Pacifique Sud Cosmétique.
Any dispute which cannot be settled amicably will be under the exclusive jurisdiction of the courts of Marseille.